January 20, 2017
Today, we woke up with the news that McDonald's had decided to launch a new McFlurry with loose nuts - instead of the standard pre-packaged nuts. In a heartbeat, social media lit up as parents of children with peanut allergies decried the move as traitorous.
Was this a Didn't See It Coming moment? Did McDonald's know what it was doing? Why did the food giant turn its back on so many of its core consumers?
CFAX 1070 Radio asked me to weigh in on the move. Here's the interview.
January 19, 2017
Anne Graham is an expert in something that should be obvious, but isn't - finding profit that's sitting right in front of you. Her insights are both brilliant and brilliantly simple - for example, focus like a laser on bringing value to your existing clients, instead of perpetually chasing new customers to fill the bucket.
Why can't we make our lives easy and more profitable. This entertaining conversation reveals how human nature often is our greatest stumbling block.
January 4, 2017
There is no stronger marketing than consumer reviews and word of mouth. Sadly, where there's an opportunity, there's an opportunity to scam the system. Enter fake reviews, rigged search results and skewed price recommendations.
Mark How and Shopswell are turning the tables on these lamentable practices, and bringing the integrity back to review marketing. In this conversation, Mark and I explore the essence of the Shopswell idea, how consumers are incentivized to tell the truth, and why it works.
Check out the entertaining conversation, and rediscover your love for word of mouth - the original (and still the best) tool of marketing.
December 21, 2016
For most of us, Christmas can be a tad stressful. And companies that assault us with terrible ads, grating songs and depersonalized cards only make things worse.
In the spirit of the season, I went on the air with Mark Brennae of CFAX 1070 and created a Santa's list of wishes for brands that want to brighten, not dampen, the mood of their audience at Christmas.
December 17, 2016
Fake news and echo chambers became headline issues during the recent US election. Whether it was outrageous stories fabricated by the pseudo-press to lure clicks (and ad dollars), or algorithms set up by social media to feed viewers stories that reinforced their worldview while blocking contrary thoughts, the phenomenon raised a disturbing question: are we losing our grip on the truth, and becoming a hostile, fearful world?
I believe brands can play a key role in reversing this trend. After all, they've done it in the past.
Consider Coke's I'd like to teach the world to sing commercial, which gave us a brief respite from political, racial and social tensions during the late 60's. Or the famous United Colours of Bennetton ads that forced us to confront our racial, sexual and societal prejudices in the 80's.
There is terrific upside for brands that are brave enough today to challenge our fear and hostility towards the 'other'. Which brands will seize the opportunity?
December 7, 2016
Yesterday, I had a terrific conversation with Spring Advertising founder and Creative Director Rob Schlyecher.
Like myself, Rob believes the classic ad agency model is flawed. His 'a-ha' moment came when he created a campaign that enabled his clients to sell their company for millions - while Spring was paid a nominal (in hindsight) fee.
That got Rob scratching his head and wondering how he could avoid this sort of conundrum in the future. His solution? Create products, instead of just selling them for others.
Sure, other agencies have done it. But most of them have failed, because they don't get the entrepreneurial (vs service industry) mindset.
Spring seems to be charting a course for success in innovation. Their first product, Poop Like A Champion cereal, is selling out.
If you'd like to get in on Rob's secret, listen to the podcast here.
November 28, 2016
The world of brands (like the world in general) is becoming more complex.
Where the rule was once to find an 'integrated' agency capable of handling all requests, the mood today is shifting toward finding a raft of specialized shops, then 'conducting' them like a symphony.
AgencySparks was launched to meet the growing need for hyperspecialized matchmaking. Founder and CEO Joe Koufman joined me in a conversation on the shifting priorities of brands, the willingness of big brands to trade the stability of one agency for the greater performance of many smaller shops working together, and how to make this all work - both logistically and in the presence of competing egos.
October 31, 2016
To the world, the US has always been more than a country - it represented an idea of dreams pursued and happiness attained. Now, with the impending US election, that concept has taken a body blow.
Has the US fallen? Or is this merely a rebirth by fire? If it is indeed a rebirth, what will the new brand USA become?
To shed some light on the psychological implications of the election, the candidates, and the zeitgeist, I invited my old friend and collaborator John Marshall Roberts for a discussion on the issues beneath the surface. What we unearthed was both disturbing and - for the long run - reassuring. Enjoy the conversation!
October 8, 2016
Technology has enabled us to personally engage
with more people than ever before. Simply put, we can now speak to the
world. And if our message is worthy, the world will tune in.
But will public speaking supplant advertising as the go-to form of communication for brands? I asked Hugh Culver,
an industry veteran who has charted the evolving role of public
speaking in business. Culver runs a great speaker training company, coaches corporate teams on productivity, and delivers upwards of 40 speeches a year himself (he also has a thriving social media business, climbs mountains and runs ultramarathons, but that's another story).
Culver had some terrific insights on building a personal brand through public speaking, why great speakers make great corporate brands, and how to hone in on your most effective brand message. Enjoy!